Cookie Policy
Our Use of Cookies & Tracking Technologies
trollective.com (operated by Trollective, located at 1923 McDonald Avenue, Brooklyn, NY 11223, United States) uses cookies, pixels, local storage, and similar technologies to ensure site functionality, improve your shopping experience, and deliver personalized features like free shipping tracking (7-12 days) and 30-day returns. This Cookie Policy explains what these technologies are, how we use them, third-party involvement, and your control options. We fully comply with CCPA (no data selling), GDPR (consent-based), COPPA (no under-13 tracking), and other laws. See our Privacy Policy for full data handling details.
What Are Cookies and Similar Technologies?
Cookies are small text files placed on your device (browser, mobile) to remember preferences or sessions. We also use:
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Pixels/Tags: Invisible images for tracking interactions (e.g., email opens).
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Local Storage: Browser-based storage for cart persistence.
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Session IDs: Temporary identifiers for secure checkout. These enable essential features like adding to cart during free worldwide shipping orders.
Types of Cookies We Use
|
Type |
Purpose |
Duration |
Examples & Providers |
|
Essential/Strictly Necessary |
Required for core site functions (e.g., secure login, cart maintenance, checkout for free shipping, fraud prevention). The site may not work without them. |
Session (ends on browser close) or Persistent (up to 1 year) |
Session ID, CSRF token, cart cookie. (First-party: Toxte.com) |
|
Performance/Analytics |
Anonymous data on usage (pages viewed, load times, errors) to optimize (e.g., faster 7-12 day tracking pages). No personal ID. |
Up to 26 months (Google standard) |
Google Analytics (_ga, _gid, _gat) – IP anonymized. |
|
Functional |
Remember choices (currency, language, wishlist) for better experience (e.g., pre-fill shipping address). |
Persistent (up to 1 year) |
Preference cookies (first-party). |
|
Marketing/Targeting |
Retargeting (e.g., abandoned cart reminders), personalized ads on our site or platforms like Meta/Google. Only with explicit consent. |
Up to 1 year |
Meta Pixel (facebook.com), Google Ads remarketing (doubleclick.net).
|
Third-Party Cookies & Partners
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Analytics: Google Analytics (anonymized data; no full IP). Opt-out: Google Analytics Opt-out.
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Payments: Tokenized sessions from Google Pay/PayPal (secure; no card storage).
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Advertising: Meta (Facebook), Google – loaded only post-consent.
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Carriers: Tracking pixels from USPS, UPS, CJPacket Ordinary (for 7-12 day free shipping updates). All partners are bound by contracts; data not sold. No cross-site tracking without consent.
Your Cookie Choices & Controls
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Consent Management: On first visit (or via "Cookie Settings" footer link), choose: All / Essential Only / Customize. Geo-detected for CCPA/GDPR (e.g., CA/EU get full banner). Revise anytime.
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Browser Settings: Block/delete cookies (e.g., Chrome: Settings > Privacy > Cookies). Note: Disabling essentials may break checkout, free shipping calc, or 30-day return forms.
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Opt-Out Options:
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Marketing: Unsubscribe in emails or cookie settings.
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Analytics: Google opt-out above.
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Advertising: YourAdChoices or Network Advertising Initiative.
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Do Not Track (DNT): Honored browser signals.
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CCPA "Do Not Sell": We do not sell cookie data. Confirm via Privacy Policy or email support@trollective.com.
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GDPR Consent Withdrawal: Same as above; erases non-essential cookies.
Data from Cookies
Linked to account only if logged in; otherwise anonymous. Used per Privacy Policy: Fulfillment (shipping), improvement, marketing (opt-in). Retention matches tables (e.g., analytics 26 months). No sensitive data.
Updates to This Policy
Changes for new features (e.g., enhanced tracking for warranty claims) posted here with date. Notified via banner/email. Continued use implies acceptance. Last updated: November 15, 2025.
Contact Us
Cookie questions: support@trollective.com | 716-948-2895 | Trollective Cookie Team, 1923 McDonald Avenue, Brooklyn, NY 11223, United States.